Frequently Asked Questions
Everything you need to know about finding the perfect rug for your home.
How can you offer such low prices on high-quality rugs?
We work directly with manufacturers and buy in bulk to cut out the middleman, passing those direct savings on to you without compromising on style or durability.
What is your shipping policy?
We offer free standard shipping on all orders over $50 within the contiguous United States. Most orders are processed and shipped within 2-3 business days.
Can I return my rug if it doesn't fit my space?
Yes, we offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund, minus shipping costs.
How do I clean and maintain my new rug?
We recommend regular vacuuming without a beater bar and immediate spot cleaning for spills. For deep cleaning, professional rug cleaning is advised every 12-18 months depending on foot traffic.
Are the colors on the website accurate?
We strive to display the most accurate colors possible. However, due to differences in monitor settings and lighting environments, actual colors may vary slightly from what you see on your screen.
Do I need a rug pad?
Yes, we strongly recommend using a rug pad to prevent slipping, protect your flooring, and extend the life of your rug by providing extra cushioning.